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- Shipping info
We Ship to USA | Canada | Australia | United Kingdom | Europe | New Zealand.
- Payment methods
- Return Policy
Need Help with a Return or Refund?
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Shipping Information
Some products are packed with dry ice to minimize degradation.
Important Delivery Information
Estimated delivery windows are provided below. Please note they are subject to change, especially during high-volume periods. Expedited orders do not deliver on weekends. For the most current delivery information, track your shipment using the tracking number included in your shipping confirmation email at 17track.net
This applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
Canada Post Time Frames
| Shipping Method | Total Delivery Time | Order Cut-off Time |
|---|---|---|
| Standard | 2-6 Business Days | 2:00 PM PST |
| Expedited | 2-4 Business Days | 2:00 PM PST |
| Priority | 1-2 Business Days | 2:00 PM PST |
USA Time Frames
| Shipping Method | Total Delivery Time | Order Cut-off Time |
|---|---|---|
| Tracked Packet | 5-12 Business Days | 2:00 PM PST |
| Express | 2-4 Business Days | 2:00 PM PST |
| DHL | 1-2 Business Days | 10:00 AM PST |
Shipping costs are calculated based on order total. To ensure same-day processing and shipping for Express Shipping, submit your order by the specified time above.
Returns and Refunds
Our policies regarding returns, refunds, and exchanges
Return Policy
No Returns
Due to the nature of our products, we do not accept returns. This policy helps us ensure the safety and integrity of our products.
Refund Policy
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately on the 'Contact us' page. We will arrange for a replacement or a refund at no additional cost to you.
Inspection
For claims regarding defective or damaged items, we may require you to provide photographic evidence and/or return the item for inspection.
Approval and Processing Time
- Once your claim is approved, we will initiate a refund to your original method of payment or send a replacement item.
- Refunds will be processed within a certain number of days, depending on your card issuer's policies.
Exchanges
No Exchanges
We do not offer exchanges for any products. If you receive a defective or damaged item, we will provide a replacement as described in our Refund Policy.