Shipping Policy

Last Updated: May 11, 2026

Welcome to AminoBox. We are committed to providing fast, reliable shipping and maintaining the integrity of every order through careful packaging and handling.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. 

Once your order has been shipped, you will receive a tracking number by email.

Business days do not include weekends or holidays.

Cold Chain Shipping

Select peptide products are shipped with insulated packaging and ice packs to help minimize heat exposure during transit.

While cold-chain packaging helps maintain product stability, temporary temperature fluctuations during shipping may occur and do not necessarily impact product quality.

We recommend bringing packages indoors as soon as possible after delivery.

Shipping Locations

We currently ship within Canada and select international destinations where permitted.

Customers are responsible for ensuring products can legally be imported into their country or region before placing an order.

AminoBox is not responsible for customs delays, import fees, duties, or taxes.

Delivery Times

Estimated delivery times may vary depending on shipping carrier, weather conditions, customs processing, and destination.

Estimated delivery windows:

• Canada: 2–7 business days

• United States: 4–15 business days

• International: 7–35 business days

Delivery estimates are not guaranteed.

Tracking Information

Tracking details will be sent once your order has shipped.

Please allow up to 24–48 hours for tracking updates to appear after shipment confirmation.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is submitted, AminoBox is not responsible for delayed, lost, or returned packages.

If you notice an error in your shipping information, contact us immediately before your order ships.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our support team.

While we will assist in working with the carrier to resolve delivery issues, AminoBox is not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances outside our control.

Returned Packages

Packages returned due to incorrect addresses, failed delivery attempts, or refusal by the customer may be subject to reshipping fees.

Shipping charges are non-refundable once an order has been shipped.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and contents.

We will review the issue and work toward an appropriate resolution.

Delivery Guarantee

We strive to ensure every order arrives safely and promptly.

If there is an issue with your shipment, our support team is here to help resolve it as quickly as possible.

Contact

For shipping questions or order support, please contact our customer service team through the AminoBox contact page.

Returns & Refund Policy

At AminoBox, customer satisfaction and product integrity are our top priorities. Due to the sensitive nature of research compounds and peptides, all sales are considered final unless otherwise stated below.

Returns

For safety, quality control, and compliance reasons, we do not accept returns on opened, used, or temperature-sensitive products.

A return may only be approved if:

• The item arrived damaged
• The wrong item was shipped
• The order is missing items

Any approved return requests must be submitted within 48 hours of delivery.

Refunds & Replacements

If your order qualifies, we may offer:

• A replacement shipment
• Store credit
• A partial or full refund

To request assistance, please contact our support team with:

• Your order number
• Photos of the package and product
• A description of the issue

Refunds are processed back to the original payment method whenever possible. Processing times may vary depending on your financial institution.

Cold Chain & Shipping

Many products are shipped with ice packs to help preserve product integrity during transit. Thawing or melted ice packs upon arrival may occur and do not automatically indicate product damage.

Customers are responsible for ensuring someone is available to receive temperature-sensitive deliveries.

Order Cancellations

Orders may only be canceled before fulfillment begins. Once an order has been processed or shipped, it cannot be canceled.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. AminoBox is not responsible for delays, losses, or delivery issues caused by incorrect addresses entered at checkout.

Delivery Issues

If a package is marked as delivered by the carrier but cannot be located, customers should first contact the shipping carrier directly. We will do our best to assist where possible but cannot guarantee refunds for carrier-marked delivered packages.

Contact Us

For any return or order concerns, please contact our support team through our contact page.